Refund policy
Return & Refund Policy
Thank you for shopping at Nedeira.com. We appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below.
Return Window
You can return your purchased items within 14 days of receiving the order.
Return Conditions
To be eligible for a return, your item must:
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Be unused and in the same condition
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Be in the original packaging
Return Process
To initiate a return, please email us at support@nedeira.com. We will provide you with instructions on where to send your return.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at support@nedeira.com.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us at support@nedeira.com
Contact Us
If you have any questions about our return and refund policy, please contact us at support@nedeira.com. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience exceptional from beginning to end.
Delivery
When will I get my order?
Your item will be made on pre-order. This means the item will be made specially for you!
You'll receive a track and trace link in your e-mail when we ship your package.
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at support@nedeira.com within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll
get back to you with a resolution as soon as possible!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.